COMMON QUESTIONS

We work with clients across the UK and internationally who have a passion for luxury fashion. Many of our pieces are new, unused or lightly worn, sourced from exceptional private wardrobes.

We only accept items we are fully confident are authentic. Every item undergoes an external authentication process and is sold with an authenticity guarantee. If an item were ever proven otherwise, we provide a full refund.

At The Wardrobe Resell, authenticity is paramount. ​ Every handbag is authenticated using Entrupy, an industry-leading AI authentication system. ​ • Each item is inspected for: • Craftsmanship • Serial numbers • Stitching • Hardware • Materials ​ Entrupy's microscopic imaging technology analyses: • Leather grain • Stitching patterns • Logos and stamps • Engravings ​ Once approved, a digital certificate of authenticity is issued. ​ Where available, original receipts, dust bags and authenticity cards are included. ​ We sell only 100% authentic luxury.

• UK: Secure courier, next business day delivery • International: Courier service For high value items, additional insured shipping charges may apply. International orders (including USA) are responsible for customs duties and taxes. These are payable by the customer. If customs charges are refused and the item cannot be returned, no refund will be issued.

As a consignment store, all sales are final. Items are pre-owned unless stated otherwise. If an item is proven not authentic, a full refund will be issued.